We're Hiring - GO! Network Retention Manager

About GO!

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GO! is the fastest growing intermediary businesses of its kind in the UK, operating exclusively in the Marketing, Advertising, Digital and Technology space. Our clients are a collection of the UK’s leading and fastest growing Brands in their markets and the best-in-class Agencies that support them.

GO! is on a mission to be the leading partner to UK brands to maximise the effectiveness of their marketing spend. In essence, we bring great people together to do great things, under our #everydaycounts philosophy.

GO! has ambitious plans over the next 5 years, as we look to disrupt and positively influence the brand-agency selection process and relationships, facilitated by our proprietary technology system The Portal. These plans include a presence across the UK and hiring some of the most passionate and commercial professionals in the sector.

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The Role of Network Retention Manager

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Due to a period of significant growth and recent product and technology launches, GO! are looking to appoint into the role Network Retention Manger to manage and maximise our relationship with a cross section of agency members.

Sitting within the central Network Team, Network Retention Managers are responsible for managing agency memberships, with the primary goal of maintaining & further increasing the rate of membership renewal, through attentive client management and development of best-in-class relationships.

The Retention Manger is responsible for delivering all effective communication and reporting in line with our membership SLA to ‘their’ agencies – the overall ambition being a partnership which is maximised and enjoyed, thus leading to members renewing.

The Network Retention Manager is a commercial role working in partnership with both internal teams and external agency clients, towards mutual benefit and success.

In line with the central function of the Network team, the role has responsibilities and deliverables which support across all teams and drive revenue.

These are split into the following core areas:

• Commercial – Responsibility for Renewal Revenue

• Commercial – Cross sell of additional Value-Added Services to our Membership

• Client Service – Managing all reporting and comms in line with Membership SLA

• Client Service – Focus on best practise relationship management

• Project Management – Agency communications across live brief projects

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Required Experience / Knowledge

Essential:

• Customer Success/Retention experience in a commercial role.

• Experience in managing a portfolio of clients and being the relationship lead.

• Strong commercial acumen and proof of working to and exceeding commercial targets.

• A strong relationship builder and effective communicator.

• Experience within a senior role within an account management structure, responsible for problem solving to maintain client happiness

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Desirable:

• Knowledge of the UK agency landscape and marketing disciplines.

• An understanding of how technology can enhance the service to clients and increase retention rates will be advantageous.

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What's on Offer

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Full induction and training will be provided for the successful candidate as well as the below benefits:

• Competitive Salary.

• Attractive, transparent, and achievable bonus structure.

• Hybrid working policy.

• Award-winning offices in the heart of Manchester close to all main public transport links.

• Onsite Gym and Bar (not advised to be used simultaneously).

• Full training and long-term development programme.

• A genuine progression culture that looks to match the performance and ambition of its people.

• Work mobile and laptop.

• Rewards and recognition programme.

• Contribution towards company-wide health plan

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Interested in this role? Share your CV and any relevant supporting information to recruitment@thegonetwork.com. You can also find out more about our team and values here.