Join us, and guest speaker, Matthew Burgess from Green People, an ethical beauty brand for a guided tour of the Royal Albert Hall.

With lunch at Verdi Italian Kitchen, immerse yourself in the grandeur of this iconic venue with a one-hour private tour. Experience the history and majesty that sets the stage for this exciting event - after all the Royal Albert Hall has welcomed loyal visitors for over 150 years.

Matthew will share his valuable insights into building customer loyalty and enhancing retention strategies. Although founded in the ecommerce sector, these strategies can work in other verticals too.

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What Green People and the team will cover:

• The Green People methodology highlights for achieving an 85% retention rate.

• Tips for reducing subscription churn in competitive markets.

• Why focusing on a 360 retention strategy is key – the danger of relying on limited channels.

• The best tools and automation for retention.

• Surprise and delight strategies to keep your customers engaged.

• How to use data to maximise lifetime value.

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What to expect:

• Network with professionals in similar sectors.

• Gain practical knowledge from Green People on creating loyalty which results in retaining customers in a highly competitive market.

• Explore opportunities for collaboration and growth.

• Delicious lunch and drinks.

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THIS EVENT IS HOSTED BY A MEMBER OF OUR AGENCY NETWORK - TO PURCHASE YOUR TICKET, PLEASE VISIT THE EVENT PAGE HERE.