The A-Z of Customer Excellence

The business areas that impact your customer growth and retention are increasingly complex - and with referrals being more important now than ever, avoiding the common pitfalls of a poor customer experience is key.

In this workshop for cross-business leaders seeking to positively impact their customer engagement and retention, our customer communication, engagement, and experience experts will share how to build a manageable strategy that turns customers into advocates.

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In this session, we'll cover:

• Getting started – Assessing your customer experience strategy and the common pitfalls of a poor customer journey

• Building your strategy - Finding the pain points and mapping your resource across customer communication, UX, research and more

• Implementation - Taking a joined up approach with cross-business buy-in and driving your strategy forward

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Our Experts

We'll be joined by Customer communications, experience, and strategy experts from our network:

Armin Talic, Commercial Director, KOMODO

Mike Cooper, Head of Customer Experience, Trinity McQueen

Neil Taylor, Founder, Schwa*

Richard Trigg, Product Experience Partner, Tangent

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Moderated by Charlotte Boerescu-Kelly, Head of Marketing, GO!

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Save your Space

This limited workshop session will allow you to ask key questions that shape the conversation – register below to reserve your place.

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