Duty calls: How to make FCA-friendly language the default in your organisation

The Consumer Duty deadlines have come and gone, but making finance comms easy to understand shouldn’t be a flash in the pan.

The FCA’s final Consumer Duty deadline might have passed, but the benefits of customer-friendly comms will last forever. Just ask Monzo or Starling - they've built their entire businesses on putting people first.

So how do you build an organisation that sounds clear and human by default?

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Definition’s Chief of Brand, Neil Taylor, will explore that very question with three wise minds in finance comms:

• Harry Ashbridge: Monzo's Head of Writing and Customer Experience

• Anne Marie Cooklin: Head of Customer and Healthcare Communications at Bupa

• Lane Greene: language columnist at The Economist and author of You Are What You Speak: Grammar Grouches, Language Laws, and the Politics of Identity and Talk on the Wild Side: Why Language Can't Be Tamed

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We'd love you to join us - and bring your own questions, too. To register for free, please visit the event page here, or submit the form to the right and we'll confirm your registration with the agency.